Privacy Policy

Last updated: January 2025

At Pendelea, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you browse listings, use chat, or manage properties on our platform.

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

  • Name, email address, and phone number
  • Identification documents (for verification purposes)
  • Payment information (processed securely through third-party providers)
  • Property details and photos (for landlords)
Usage Data

We automatically collect certain information when you visit our platform or use chat:

  • IP address and browser type
  • Pages visited and time spent on site
  • Search queries and filters used
  • Device information

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our listing, messaging, and management services
  • Process transactions and send notifications
  • Improve user experience and platform functionality
  • Communicate with you about updates, promotions, moderation decisions, and support
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

  • Other Users: When you contact a landlord or inquire about a property, necessary contact information may be shared.
  • Service Providers: Third-party companies that help us operate our platform (payment processors, hosting providers, analytics, identity verification, etc.)
  • Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

4. Data Security

We implement encryption, access controls, and chat-content monitoring to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information or chat profile
  • Delete your account and associated data (subject to retention requirements for fraud prevention)
  • Opt-out of marketing communications
  • Request a copy of your data

To exercise these rights, please contact us at privacy@pendelea.com

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

7. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: